SBV offers a selection of ICT Support Services, designed with your business in mind. Whether you run a basic setup or have multiple users across many platforms, we recognise that not all businesses are the same and therefore don’t require the same level of service. ICT is not a one-size-fit-all solution – which is why we tailor transparent Service Level Agreements that are adapted to suit your technology needs and aligned to your business goals.
Our professional approach to ICT support ensures that you receive only the highest levels of standards that you can expect from a leading ICT support company, with your needs at the core of all of our processes. Our qualified technicians are well-equipped to handle any technical challenge head on, combining proven support methodologies and quality workmanship for fast turnaround of queries and minimal disruption to your business.
From simple day-to-day issues such as printer and internet connectivity hassles right through to complex ICT problems; we have the skills and resources at hand to maintain your technology environment effectively.
Our ICT Support Services include:
Onsite Support: When you need us, our friendly support technicians will be there to proactively resolve any computer or network issues to keep your business productive.
Desktop Support: For all your computer-related queries, turn to us to keep you connected at all times. Services include troubleshooting, email setup, software updates, remote support and connectivity issues.
Server Support: This service includes complete maintenance, monitoring and management solutions, including backups, upgrades and new server installations.
Remote Support: Get access to immediate, real-time support when you need a quick solution to your technical problem through our reliable remote access software.
ICT Network Support: Reduce your network downtime and optimise performance with continued hardware maintenance, remote proactive monitoring and problem resolution.
Outsourced ICT Support: Get the advantage of ICT professionals who have the skills and resources to ensure that your ICT delivers critical business value, allowing you to better focus on your core functions.